CUSTOMER SERVICE
JM Lifetime Care Plan
Your jewelry is more than just metal and gemstones. It's a physical representation of the most important moments in
your life. Keep those cherished moments protected with JM Care Plan.
What is the JM Care Plan Protection Plan?
JM Care Plan covers the care and maintenance of your jewelry or watch to keep it in like-new condition as well as protecting against accidental damage. It offers you coverage beyond a typical manufacturer warranty.
- Cost: Pricing depends on price of the piece you would like covered. Check pricing.
How to get coverage:
- Online: Select the tier plan that matches the item you wish to purchase extended care for.
- Please note, the JM Care Plan must be purchased at the same time you purchase your jewelry.
What is Covered
- Broken, bent, or worn prongs
- Ring re-sizing
- Rhodium plating
- Refinishing and polishing
- Loss of stones due to a defective setting
- Cracked or thinning band or shank
- Broken clasps, bracelets, or chains
- Replacing cracked or chipped stones
- Broken earring posts
- Pearl restringing
- Shipping
How it Works
Frequently Asked Questions
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All required care, maintenance, and inspection services specified in your item’s original manufacturer’s warranty must occur to maintain coverage.
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Lifetime plans must be transferred to the gift recipient within the first 180 days. Contact us to update the care plan record.
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Contact us to obtain a copy of the original receipt.
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All JM Care Plans are final sale.
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The JM Care Plan does not cover loss or theft of the entire item. For comprehensive protection against these events, we recommend obtaining coverage through Jewelers Mutual Insurance.