Customer Service

Manzeni is committed to providing the highest level of customer service. For more information, please contact us, or email us.

For rush orders, please email us at contact@manzeni.com to inquire about possibilities. Please note that the chosen shipping method does not affect production time.
Your order status will typically involve two points of contact: the first for confirmation and the second for completion. Once your order is ready to ship, we will update it with a tracking number as soon as possible.
At Manzeni, we stand behind the quality of our products with a comprehensive lifetime manufacturing warranty. Here's what you can expect from our warranty. Learn more.
Manzeni processes in-stock items within 1-3 business days and made-to-order items within 2-6 weeks, with expedited options available upon request. Once completed, customers receive an email notification with tracking information, and all deliveries require a signature for security; international orders may incur additional duties and VAT charges, which are the purchaser's responsibility. More details about shipping.

Proper packaging is crucial to ensure that your item is protected and that the insurance coverage is effective in the event of damage, loss, or theft during transit. Please follow the steps below carefully to package your return correctly: How to package your shipment.
We offer custom design services to bring your unique vision to life. Whether you have a specific design in mind or need assistance in creating a one-of-a-kind ring, our expert jewelers are here to help: learn more.
Your jewelry is more than just metal and gemstones. It's a physical representation of the most important moments in
your life. Keep those cherished moments protected with JM Care Plan. Learn more.
Looking for more options than what we have in our current inventory? Learn more about how that process works.