Ready-to-Ship Jewelry Returns

Returns are accepted within 30 days of delivery. Items must be in new, unused condition, with all original tags and packaging intact. You must include the ring, the ring box, and any original documentation. Please note that items must be in their original condition. We will inspect all rings, diamonds, and gemstones before we process a refund or exchange. Damaged or worn items will not be accepted for return or exchange. All returns must include the original documentation.

Restocking Fees:

• Altered Items for Refund: A 10% restocking fee will be assessed for refunds.

Alterations include any changes made to the item's original design, such as sizing adjustments, plating, and other modifications.

Made-to-Order Jewelry

All made-to-order, custom-ordered, and personalized items are considered FINAL SALE and are not eligible for return. We encourage customers to contact us with any questions or concerns about customizing a piece before placing an order.

Order Cancellations

Can I cancel my order?

If you wish to cancel an order, please contact us immediately. We will make every effort to accommodate your request; however, orders that have already been processed or shipped cannot be canceled.

Will I be refunded for my canceled order?

Your refund will be processed according to our ready-to-ship and made-to-order policies listed above. Canceled ready-to-ship items may still incur a fee depending on the process, e.g., if modifications have already been made. Made-to-order items are final sale.

Refunds

When will I receive my refund?

After we process your refund, it might take up to 2 to 10 business days for the refunded amount to appear in your account.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at contact@manzeni.com.

Changes to the Refund Policy

Manzeni reserves the right to update or modify our refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By making a purchase from Manzeni, you acknowledge that you have read, understood, and agreed to our refund policy.